Refund Policy
Effective 26 September 2026
This Refund Policy applies to DeepGraph, operated by A.I. Victor Chicu, Bulevardul Moscova 9/5, Chișinău, Republic of Moldova. Payments are processed by our reseller Paddle.com, the merchant of record for all our orders.
14-day money-back guarantee
If you are not satisfied with DeepGraph for any reason, you can get a full refund of any payment within fourteen (14) days of that payment. No questions asked.
How to request a refund
Email support@deepgraph.app from your account email address, or use Contact support, within fourteen days of the payment. You can also request a refund directly from Paddle through the link in your payment receipt. Paddle returns the money to your original payment method, usually within 5–10 business days.
After a refund
A refund of your latest payment ends your plan. Your projects stay in your account, and their reports are locked until a plan is active again.
Free trial
The free trial requires no payment details, so there is nothing to refund.
Cancelling instead
After fourteen days, you can cancel your plan at any time in Settings → Billing. Cancellation stops the next renewal, and your plan stays active until the end of the paid period.
Your statutory rights
This policy does not limit any rights you have under the consumer law of the country where you live.