Billing help: trial, plans, refunds

Short steps for every billing task, with the names of the buttons you will see. Payments are handled by Paddle, our reseller and merchant of record.

Plans at a glance

Core: €35 a month. Up to 25 projects and 5 GB of history, 4 lines on one chart.
Scale: €99 a month. Up to 100 projects and 25 GB of history, 8 lines on one chart, and your reports are prepared before others that are waiting.
Enterprise: priced by quote. Contact support or read the Enterprise plan guide.

Prices are in euros and include VAT where it applies. Plans are billed monthly in advance and renew until you cancel. Limits count your whole account, across all folders. See Pricing for everything each plan includes.

Free trial

Every new account gets 14 days of Core for free. You don't add a card, and the trial never turns into a paid plan on its own. Each email address and sign-in gets one trial. Scale has no trial.

When the trial ends, your projects stay in your account, but their reports are locked. To open them again, choose a plan on the page shown in place of your reports, or on Pricing.

Open Pricing.
Choose Subscribe to Core or Subscribe to Scale.
Check the amount and pay in the Paddle checkout.

Your plan starts once Paddle confirms the payment. Choosing a paid plan during your trial starts the subscription right away.

Upgrade from Core to Scale

Open Pricing and choose Upgrade on Scale.
Read the charge in the Upgrade to Scale window. You pay only for the time left in this billing period, and your billing date stays the same.
Choose Upgrade.

Downgrade from Scale to Core

Open Pricing and choose Downgrade to Core.
Choose Downgrade in the window.

You keep Scale until your next billing date, then Core starts at the Core price. Nothing is charged or refunded when you switch. If your account holds more than Core allows, you keep all projects and reports, but you can't add or update projects until you remove enough to fit.

Cancel

Open the account menu, choose Settings, then Billing.
Choose Cancel subscription, and confirm with Cancel subscription.

Settings, then Billing, for an account on Core: Cancel subscription at the top, every payment below it.

You can also choose Cancel subscription on Pricing. Your plan stays active until the end of the period you paid for, then does not renew. Cancelling does not refund you; see the next section for that.

Get a refund

You can get all your money back within 14 days of any payment, no questions asked.

Email support@deepgraph.app from your account email, or use Contact support.
Or use the refund link in the Paddle receipt for that payment.

Paddle returns the money to your original payment method, usually within 5–10 business days. A refund of your latest payment ends your plan; your projects stay, and their reports lock until a plan is active again. Read the full Refund Policy.

See your payments

Open the account menu, choose Settings, then Billing. Transaction history lists each payment with its plan, date, status, and amount. For any other change to your subscription, contact support.

More help

See the FAQ, the Terms of Service, or contact support.